From day one, our mission has been clear: empower mission-critical facilities to uncap their potential by making data-driven decisions.
Maintenance issues. Operationalizing workflows across multiple data centers. Tracking vendor performance against SLAs. The list goes on. Today’s data centers are constantly overwhelmed, overflowing with information, and limited by silos, blind spots, and manual processes.
Where teams once stitched together disconnected tools, we give them a single platform to run every center with confidence. Where operators once second-guessed dirty data, we deliver insights from mass amounts of aggregated, proprietary data to drive faster, smarter decisions. And where facility teams once struggled without support, MCIM stands beside them as a dedicated partner for growth.
MCIM helps data centers and critical facilities mitigate risk, reduce costs, improve productivity, and maintain compliance — all while preparing for the rising demands of an AI-driven world.
MCIM is founded as Fulcrum Collaborations in Glen Allen, Virginia.
MCIM is named one of Virginia’s Best Places to Work.
MCIM receives an investment from Resurgens Technology Partners to accelerate product and industry growth.
MCIM releases Permit to Work, the industry-best platform for managing permits and safety compliance.
MCIM releases Intelligent Bulletins, the world’s first proactive bulletin alerting platform for critical infrastructure.
MCIM expands its executive team with new CFO, CMO, CTO, and CPO additions.
In mission-critical environments, accountability supports reliability. We take ownership of our commitments and keep raising our standards so every improvement helps operators run stronger facilities.
The environments we serve evolve quickly, and our curiosity is what keeps us moving forward. By challenging assumptions and exploring new ideas, we help operators reduce blind spots and run complex infrastructure with clarity and control.
Mission-critical operations leave little room for shortcuts. Our team builds with the highest quality standards, so operators have trusted systems that keep their environments running reliably.
Strong operations emerge when individual expertise comes together to create shared insight and better decisions. By working across teams and disciplines, we improve visibility, enhance operational execution, and ensure no customer goes at it alone.
Our customers operate environments where reliability, safety, and performance matter every day. We listen closely, ask thoughtful questions, and work together to build outcomes-focused solutions that support the realities of running critical infrastructure.
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Mike Parks brings decades of leadership experience at the intersection of operational excellence, enterprise technology, and mission-critical infrastructure. As CEO of MCIM, he is driving the transformation of how the world’s most complex data centers are operated, maintained, and scaled.
With a background spanning industrial IoT, SaaS, and frontline systems strategy, Mike has led technology and operations teams at companies ranging from Fortune 500 conglomerates to growth-stage startups. Prior to MCIM, he served as CEO of Inkling, a leading digital operations platform, and held senior strategy roles at Fortive, where he focused on integrating smart systems across industrial environments, and at Accruent, where his expertise in EAM, CMMS, CAFM, and IoT solutions drove savings for customers across retail, healthcare, education, and industrial verticals.
At MCIM, Mike is committed to making every data center stronger. Under his leadership, the company empowers operators to:
This approach has made MCIM the trusted partner to three of the top four colocation centers and eight of the top 10 banks in the world, managing more than 7 gigawatts of capacity across 94 countries.
Mike’s ideology is clear: center the business around the needs of customers and the markets they serve. By combining proactive intelligence with a relentless focus on outcomes, his organization helps organizations eliminate inefficiency, uncover real-time insights, and unlock resilience at scale. He speaks frequently on the convergence of IT, OT, and IoT, the evolution of infrastructure in the age of AI, and the critical role of data in enabling intelligent, resilient operations.
Michael’s career has been a synthesis of data and process analysis, business consulting, systems engineering and technology project management – with a unique contextual background in the mission critical space. Through MCIM, with backing from two Fortune 100 financial services firms, Michael spearheaded R&D on a comprehensive platform for mission critical information management, which now underpins what has become an indispensable function for a rapidly growing number of forward thinking, global Fortune 500 and 100 mission critical organizations.
Michael’s knack for creative application of emerging information management technologies, combined with his proven methodology for driving organizational adoption and bottom line results, has made him a sought after public speaker, sharing the stage with visionaries such as Salesforce.com CEO Marc Benioff, presenting at Oracle Open World and at numerous business innovation and venture forums. Michael is also a regular consultant to enterprise architecture councils within Fortune 500 and 100 firms.
Michael holds a Bachelor of Science in Mechanical Engineering from the Virginia Military Institute (VMI), and a Master of Business Administration from the University of Richmond Robins School of Business.
Rob Lubash is the Chief Financial Officer at MCIM, and brings over two decades of financial leadership to the table, specializing in Private Equity and Venture Capital-backed companies. As a seasoned CFO, he has navigated the full lifecycle of SaaS and technology companies—from the agile “scrappy” phase of start-ups to value-driven growth and the rigorous demands of public markets.
Rob’s track record includes driving high-level strategy, capital raises, and complex M&A integrations. His career is highlighted by four successful exits and an IPO. Previously, he held CFO roles at Thought Industries, InCrowd, Provant, Mobiquity, and OutStart. A CPA and CGMA, Rob began his leadership journey in controller roles at ServiceSoft and Infinium.
Rob holds a Bachelor of Science in Accounting from Penn State University.
Jami Klotz is the Chief Product Officer at MCIM, where she leads product and technology strategy focused on building intelligent operational software for mission-critical infrastructure. She brings more than 20 years of experience leading product and technology organizations across private equity–backed SaaS platforms, safety and compliance systems, and AI-driven software companies.
Jami has served as Chief Product Officer and senior technology executive at multiple growth-stage and scale-stage organizations, leading platform modernization initiatives that unify data, workflows, and operational intelligence across complex ecosystems. She has built and scaled cross-functional Product, Engineering, UX, and Data Science teams while aligning product strategy with measurable business outcomes and investor expectations.
Known for translating complex operational data into decision intelligence for both executives and frontline operators, Jami is a strong advocate for applied AI and “Tech for Good.” She joined MCIM to help make every center stronger through intelligent, AI-powered operational software and execution clarity.
Jami has a bachelor’s degree from Augustana College and a Master of Business Administration from DePaul University.
Adam Jones is the Chief Customer Officer at MCIM, bringing 15 years of experience leading customer-facing teams in B2B SaaS organizations. At MCIM, Adam oversees the entire customer lifecycle, including Customer Success, Implementation, Customer Support, and Professional Services. He is responsible for driving customer value realization, retention, scalable delivery processes, and executive-level customer engagement.
Prior to joining MCIM, Adam served as Chief Customer Officer at Agile Frameworks, PMO Lead at Astra Canyon Group, and Director of Professional Services at Verisae. Across these roles, he built and led high-performing services and customer success organizations, with a focus on large-scale enterprise implementations and operational transformation.
He is particularly proud of leading the successful implementation of a CMMS and Asset Management system for a Fortune 50 retailer across more than 10,000 sites—an initiative requiring disciplined execution, cross-functional coordination, and sustained executive alignment at scale.
Adam holds a Bachelor of Science in Industrial Engineering and Management from North Dakota State University and has maintained his Project Management Professional (PMP) certification since 2013.
Greg Richards is the Chief Marketing Officer at MCIM, where he leads global marketing strategy focused on helping data center operators strengthen reliability in an era of accelerating AI and high-performance computing growth. As workloads become denser, infrastructure more complex, and uptime expectations less forgiving, Greg’s work centers on positioning MCIM as the operational intelligence platform purpose-built for modern, mission-critical environments.
He has led marketing teams in high-growth SaaS organizations across Public Safety, Ecommerce, Hospitality, and now the Data Center sector, consistently translating complex technology into measurable business impact for customers.
Greg holds a Bachelor of Business Administration in Marketing and a Master of Business Administration from the University of Central Florida.
He lives in North Carolina with his wife, four children, and eight pets, and enjoys spending time outdoors with his family whenever he can.
Tom Pinc serves as Chief of Staff at MCIM, where he works closely with executive leadership to advance the company’s strategic priorities and operational execution. He oversees Strategic Programs, Legal, People Operations, and Talent Acquisition, and is responsible for advancing company culture across the organization. In this role, Tom drives organizational alignment, strengthens operational processes, and executes key initiatives as MCIM scales its platform for managing the operational lifecycle of mission-critical facilities.
Tom joined MCIM in 2022 during a transformative period as the company transitioned from a founder-led organization following a private equity investment from Resurgens Technology Partners. Since then, he has supported MCIM’s growth and operational maturity, including onboarding members of the executive leadership team and strengthening the organizational structure to support continued expansion.
Prior to joining MCIM, Tom worked on civil litigation, estate planning, business administration, criminal defense, and appellate matters at several firms in Alexandria, Virginia, both during and after law school.
Tom holds a Juris Doctor from Antonin Scalia Law School at George Mason University, where he was a member of the International Legal Honor Society Phi Delta Phi. Earlier in his career, he served as a research assistant to multiple professors while studying in Rhode Island.
Dan Sugg is the Senior Vice President of Sales at MCIM, where he leads enterprise growth strategy, strategic customer engagement, and revenue execution. He is a seasoned sales executive with more than 20 years of experience building high-performing teams, expanding key accounts, and driving measurable growth across technology and operationally complex industries.
Throughout his career, Dan has held senior leadership roles focused on enterprise software, digital transformation, automation, asset management, and IoT-driven solutions. He has a strong track record of securing high-value customer relationships, leading go-to-market strategy, and helping organizations scale through disciplined sales leadership and a clear focus on customer outcomes.
Dan is known for his consultative approach, executive presence, and ability to align business priorities with practical solutions that deliver long-term value. His expertise includes strategic partnerships, contract negotiation, enterprise selling, and cross-functional leadership. He brings a results-oriented mindset and a deep commitment to helping customers improve operational performance, unlock efficiency, and support business growth.
He holds a Bachelor of Science in Business Administration with a major in Marketing from Towson State University.
David Oh is the Vice President of Finance at MCIM, where he leads financial strategy, planning, and operational performance for the company’s growth across mission-critical infrastructure software. He brings extensive experience supporting high-growth SaaS organizations, with a focus on building scalable financial operations that support long-term value creation.
David has held finance leadership roles across growth-stage technology companies, where he has led financial planning and analysis, operational forecasting, and strategic finance initiatives that align product innovation with measurable business outcomes. He has worked closely with executive teams and investors to support disciplined growth, operational transparency, and capital efficiency in private equity–backed environments.
Partnering closely with product, operations, and executive leadership, David ensures financial insight informs strategic decisions that support the company’s growth. At MCIM, he helps drive the financial discipline that enables the company to continue delivering intelligent operational software that helps make every center stronger.
David holds a Bachelor of Science in Accounting from Lehigh University.
Centralize data, ensure compliance, and optimize performance across your portfolio.
Streamline incident management for faster resolution and reduced downtime.
Optimize maintenance and maximize uptime with Intelligent CMMS.
Elevate your facility monitoring with smart rounds management.
Optimize facility performance with proactive assessments.
Benchmark your assets against industry data for strategic decision-making.
Centralize parts data to prevent shortages, improve forecasting, and stay fully stocked.
Digitize protocols to enhance safety and streamline mission-critical operations.
Empower customers with real-time visibility and seamless communication.
Enhance visibility, standardize reporting, and accelerate insights.
Elevate critical operations with clean data, unified intelligence, and predictive analytics.
Optimize facility management with efficient processes, maintenance, and real-time insights.
Uncover cost-saving opportunities with insight into asset utilization and operating costs.
Turns fragmented asset planning into a strategic, data-driven process for maximum ROI.
Track equipment performance, cut waste, and maximize efficiency.
Automate reporting and gain real-time insights to help staff focus on high-value tasks.
Proactively prevent disruptions, reduce risk, and ensure the best equipment choices.
Gain insights to measure impact, reduce emissions, and drive sustainable performance.
Unify data and automate workflows to boost productivity and protect uptime.
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