The Challenge
A Top-5 Telecom company performed rounds in their facilities using Microsoft Excel spreadsheets on tablets. This method was labor-intensive, provided management minimal reporting visibility, and any anomalies depended on the operator’s discretion instead of following company-wide standards.
The Solution
MCIM (Mission Critical Information Management) by Fulcrum Collaborations worked with the company to implement the Rounds module and achieve full adoption within 24 hours.
The Results
$101,000 saved annually per site
Rounds: Before-After Comparison
Logging Rounds
Typical Way
- Performed laboriously via clipboard and Excel spreadsheet
- Lack of validation of entered values with historical data allows typos to corrupt data integrity
- Inability to “recertify” previously entered values
- Cannot access systems in low / no wi-fi zones
- Mobile devices are “not useful” in the field
- Data from automated platforms are presently stranded
- Unable to see the complete picture
The MCIM Way
- Rounds are performed digitally with automatic data validation based on the unique history of individual assets
- Ability to “recertify” previously entered values for efficiency and improved data standardization
- Capture rounds via desktop, laptop, tablets, and phones utilizing Windows, macOS, iOS, Android, Windows mobile, and other platforms
- Full offline capability for areas without wi-fi or cellular signal
- Ability to ingest data from monitoring platforms, ensuring no data is left stranded
- Presents a holistic performance monitoring picture
Reviewing Rounds
Typical Way
- Requires manual and labor-intensive review of paper or excel files to identify anomalies
- Management inhibited by lack of automatic surfacing of anomalous values
- No ability to take automated actions (e.g., generation of problem ticket/work order/incident report) from values captured through automated means
- Follow-up actions must be initiated and managed manually
The MCIM Way
- Anomalous values (aka: out of specification readings) automatically surfaced based on configurable thresholds and settings
- Configurable follow-up actions initiated automatically (e.g., generation of problem ticket/work order, email alerts, generation of incident report)
- Data linked to the relevant asset
- Natively manage through workflow to completion
Rounds Reporting
Typical Way
- Regular data cleansing, compilation, and roll-up from multiple sources (e.g., clipboards, spreadsheets, SharePoint, BMS)
- Labor-intensive effort to identify trending, even for a single site
- More significant labor is required to see trends across the portfolio
The MCIM Way
- Data is already clean and compiled for individual sites and across the entire portfolio
- Rounds data (including integrated feeds) automatically collected into relevant reports and dashboards
- Real-time access to value-added analytics specific to individual sites and assets
- Benchmarking across the entire portfolio
The Conclusion
The company saw an immediate impact and gained new insights including:
- Additional $24,000 per year in savings through condition-based maintenance
- Immediate view of anomalies and remediation
- Revealed disjointed practices, allowing application of global standard operating procedures (SOP), method of procedure (MOP), and emergency operating procedures (EOP)
