Colocation Customer Portal

Transparency that builds trust

Give your customers real-time visibility into maintenance, incidents, and site performance. MCIM’s Customer Portal turns communication into collaboration.

colocation customer portal

Trusted by the world's leaders in critical infrastructure

Applied Digital
Keppel Ltd
Novva Data Centers
NTT
T5

From emails and spreadsheets to real-time collaboration

Give customers visibility, not updates

  • Provide live access to maintenance, incident, and compliance data directly through the portal.
  • Replace static reports with interactive dashboards customers can explore anytime.
  • Build transparency that reduces escalations and strengthens trust.

Streamline communication and service delivery

  • Centralize requests, updates, and documentation in one secure environment.
  • Enable customers to submit tickets, view progress, and confirm completion – without email chains.
  • Keep all stakeholders aligned and informed in real time.

Operate securely and at scale

  • Control access by role, region, or account using built-in permission tiers.
  • Ensure data integrity and privacy through Salesforce-level authentication and audit logging.
  • Scale effortlessly as you add new customers, sites, and services.

Smart tools that redefine customer engagement

Branded customer dashboard

Deliver a white-labeled experience that reflects your brand while providing live operational insights.

Real-time maintenance and incident views

Share up-to-date activity logs and event timelines to keep customers informed and confident.

Work request submission and tracking

Let customers create, monitor, and close tickets directly through the portal, no manual input required.

Automated notifications and alerts

Send instant updates on maintenance progress, SLA milestones, or incident resolution.

Role-based access control

Protect sensitive information with secure permission settings tailored to each customer or team.

Performance and compliance reporting

Give customers audit-ready summaries of uptime, safety, and completed work – pulled straight from MCIM data.

Tier III data center

How a Tier III data center revolutionized asset management with MCIM

A solid asset management system is crucial for ensuring operational continuity and minimizing downtime. See why a Tier III data center turned to MCIM for a transformative solution.

Build trust with MCIM

Book a demo today to see how you can make every data center stronger.

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